Terms & Conditions

WHAT PAYMENT METHODS DO YOU ACCEPT? 

We accept major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We also accept PayPal and major credit and debit cards through PayPal.

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

Orders are processed within 7-10 business days (Business days do NOT include weekends or federal, local or state holidays).

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ?

All orders are handmade, designed to perfection, inspected and shipped out within 10 -15 business days. You will receive an email with the tracking number when your order ships.

Due to Covid-19 shipping transit may take between 4 -10 business days after processing to arrive depending on location.

 

WHAT SHIPPING METHOD DO YOU USE?

We ship all orders using USPS First Class, USPS Priority, FedEx or UPS depending on the item being shipped.

 

HOW MUCH IS SHIPPING?

Shipping is Free!

 

CAN I SEND MY ORDER AS A GIFT?

Yes, absolutely. Simply enter your gift recipient's address in the ship to field during check out. You can also email us at hello@vivian-rose.shop

Subject Line: Gift message and Order#- advise us of To, From and Message (15 words or less)

 

DO YOU SHIP INTERNATIONALLY?

Currently, we do not offer international shipping.

  

WILL I RECEIVE TRACKING INFORMATION?

Yes, once your order has shipped, you will receive tracking information. If you haven’t received the information please contact us at catherine@vivian-rose.shop and someone from our team will send it over promptly.

 

PAYMENT OPTIONS

We accept Visa, Mastercard, Discover and American Express. Please be sure your billing and shipping address match your card to avoid delays and declines. Payment is due at time of purchase.

Once the order ships, a tracking number will be emailed to you. To track orders, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update.

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ORDER CANCELLATIONS

We reserve the right to cancel an order at any time for any reason.

If you need to cancel an order, please email us within 24 hours at hello@vivian-rose.shop

 

LOST, DAMAGED and INCORRECT ITEMS

If you did not receive your items, please contact USPS/UPS/FedEx with your tracking number to inquire on where your package is. Once your package leaves our studio, we are not responsible for any damages to products incurred during transit. We ensure that all arrangements are packed securely. Please contact the carrier directly if you notice any shipping damage to your items.

If your order is incomplete or incorrect, we will correct the problem. Please contact us within 3 days of receipt/delivery so we can determine the best way to resolve the matter. We will not be able to make any adjustments after this time.

 

WHAT IS YOUR RETURN POLICY?

All sales are final (but you'll love our arrangements, trust us!). We don't accept returns or exchanges.

Please inspect your order carefully when you receive it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. We will replace broken items when possible or offer a replacement on items damaged during shipping.

Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.

In the event of damage during shipping, please contact at catherine@vivian-rose.shop within three (3) days of receiving your purchase.