Refund policy

 

RETURNS

Should you decide to return your purchase for any reason, you may do so within 5 business days of receiving your order for a refund, exchange or store credit, less the cost of shipping and a 20% restocking fee. If you received an incorrect order or the item is damaged, shipping will credited. All "Final Sale" items are final and cannot be returned.

Items must be packed in the original box with the original packaging materials as damaged returns will not be honored. Please contact us at hello@vivian-rose.shop if you plan to return a purchase. All returns must be shipped insured to the following address:

Vivian Rose Shop – Returns
3016 Polar Lane
Building 2, Room #207
Cedar Park, TX 78613
Ref: # Order number

All of our designs are carefully inspected and sent to you with adequate packing materials. In the event your package arrives damaged, please open immediately and take photos of the damage and the packaging. Please email the damage claim and photos to hello@vivian-rose.shop within 5 days of receiving the package. Please keep all boxes and packing materials until your claim is resolved.